Apprentice - Customer Service
CMA CGM AGENCIES PRIVATE LIMITED · Apprenticeship
Ahmedabad, Gujarat
About this opportunity
Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level. Key Responsibilities: Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters. Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools. Longstanding units follow-up with customers. Perform t…