Customer Experience Graduate Programme

About this opportunity

Position Summary Industry: IT & Internet Job category: Call Centre and Telesales Location: Gauteng Contract: Fixed Term Contract Remuneration: Stipend EE position: Yes Introduction Tracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment. Job Description Key Outputs: The Graduate Development Programme Is a 12-month Structured Workplace Experience Programme Aimed At Graduates Seeking Practical Exposure Within a Customer Experience Environment. After Having Completed The Qualification, The Young People Will Be Equipped With The Following Competencies • Providing effective first-contact and one-stop customer resolution. • Capturing and updating customer information. • Delivering excellent customer service. • Handling customer queries and electronic communication. • Developing knowledge of Tracker products, services and systems. • Upselling and cross-selling relevant products and services. • Understanding invoices, adjustments, advance payments, credit notes and payment allocations. • Supporting data integrity initiatives. • Contracting and scheduling. • Developing problem-solving and customer relationship management skills. Minimum Requirements • Be a Sou