Entry-Level It Support Technician Apprenticeship

About this opportunity

About the Role Our client, a dynamic technology solutions provider based in Tembisa, Gauteng , is offering a comprehensive IT Support Technician Apprenticeship. This role is designed for individuals passionate about technology and eager to gain practical, hands-on experience in a fast-paced IT environment. You will be part of a dedicated support team, providing essential technical assistance to internal staff and potentially external clients. This apprenticeship offers a structured learning program, mentorship from experienced IT professionals, and the opportunity to develop a wide range of technical skills. We are looking for enthusiastic, detail-oriented individuals who are keen to build a solid foundation in IT support and troubleshooting. This is a critical role that ensures the smooth operation of our client's technological infrastructure. The successful candidate will contribute directly to maintaining a productive and efficient work environment. Key Responsibilities Provide first-level technical support to users via phone, email, and in-person. Install, configure, and troubleshoot hardware, software, and network issues. Assist with the setup and maintenance of user accounts and access permissions. Perform routine system checks and preventative maintenance tasks. Document support requests, troubleshooting steps, and resolutions in a ticketing system. Escalate complex issues to senior IT staff as needed. Contribute to the IT knowledge base with solutions and guides. Assi