Graduate Trainee (L2)

About this opportunity

Summary of the position: The role requires an individual who undertakes resolution of incoming issues, within expected technical capability, understands the impact of incidents on the client and responds appropriately – exhibits right sense of urgency. Key accountabilities · Regularly reviews incidents logged, highlighting trends & recurring issues to 3rd line Problem. · Recommends changes to resolve recurring issues. · Reviews assignment of incidents by Incident Analysts - highlights to the te…