Helpdesk Agent Intern
redPanda Software · Internship
Cape Town City Centre, Cape Town Region
About this opportunity
Purpose of the role The Helpdesk Agent Intern serves as the single point of contact for end users to receive support and maintenance. Responsible for offering support and customer service on company-supported computer applications and platforms through running diagnostics, troubleshooting problems and analyzing appropriate actions. Key Responsibilities Administrative Updating tickets regularly Update documentation and processes within the support environment Ensure that the call category is app…