Helpdesk IT Support Intern

About this opportunity

Description Are you a college student looking to jumpstart your career in Information Technology and cybersecurity while supporting critical defense missions? Our IT Services team supports the Department of the Air Force (DAF), which include the United States Air Force and United States Space Force personnel along with geographically separated units across the National Capital Region (NCR). As a Helpdesk IT Support Intern, you will work side-by-side with experienced enterprise technicians at our Walk-Up Help Desk. You will gain direct, hands-on experience troubleshooting computer systems, setting up hardware, configuring mobile devices, and delivering first-class customer support to personnel in a professional government environment. This internship is designed to bridge the gap between classroom theory and enterprise IT operations, giving you real-world technical skills in enterprise networking, system administration, and Defense IT practices. Primary Responsibilities • Hands-On Desktop & Hardware Support: • Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals. • Help perform basic diagnostic checks and physical hardware swaps for walk-up customers. • Customer Service & Walk-Up Desk Operations: • Act as a welcoming first point of contact for users arriving at the walk-up support center. • Learn to log, document, categorize, and track customer support requests using enterprise ticket