Information Technology - JHB (Gauteng) Intern

About this opportunity

Join as an IT Intern in Johannesburg to support end-user devices, Microsoft 365, servers, virtualization, networking, security, and asset management. Your Role Key responsibilities include: • Assisting with configuring, imaging, deploying, and replacing laptops, desktops, and other end-user devices. • Installing, configuring, and troubleshooting approved software applications and peripherals. • Providing basic support for printers, scanners, and related hardware; assisting users with password resets and account access. • Recording and maintaining support tickets accurately within the service management system. • Assisting with Microsoft 365 user account and licence administration, mailbox and Teams support, and monitoring cloud services. • Supporting Windows server health monitoring, routine maintenance, user account administration, backup verification, and documentation. • Assisting with VMware virtual machine monitoring, deployment, configuration, and virtual infrastructure maintenance. • Supporting network infrastructure monitoring, device configuration, basic switch, wireless access point, firewall administration, and connectivity troubleshooting. • Assisting with endpoint security monitoring, vulnerability assessments, user access controls, and promoting cybersecurity awareness. • Recording, labelling, tracking IT hardware and software assets; supporting asset allocation, recovery, and audits. • Providing professional and timely IT support to users, escalating unresolve