Intern: Information Technology (IT)

About this opportunity

Position: Intern: Information Technology (IT) Reporting To: Manager Workplace Operations, Central Europe & Africa Mission & Tasks: To support the IT Department in providing efficient technology services, systems support, and user assistance while gaining practical experience in information technology, troubleshooting, infrastructure support, and business systems within the organization. In alignment with the company’s Internship Program Model and internal procedures, the Intern: Information Technology (IT) is responsible for the following activities throughout the program: Hardware Support • Diagnosing and repairing hardware issues (CPU, RAM, hard drives, etc.) • Replacing or upgrading components Setting up and configuring new computers • Peripheral support (printers, monitors, keyboards, etc.) Software Support • Installing and updating operating systems (Windows, macOS) • Troubleshooting software crashes and compatibility issues • Configuring applications (Microsoft Office, browsers, etc.) User Account Management • Password resets and account access troubleshooting • Setting up new user profiles and permissions • Managing email and system logins Network & Connectivity Issues • Troubleshooting internet and Wi-Fi connection problems • Configuring VPN and remote access • Hands on with network, UC, UEM teams • Resolving printer and file-sharing issues Security & Compliance • Installing and maintaining antivirus software • Running security updates and patches • Enforcing s