IT Support Apprentice
QA · Apprenticeship
Solihull, West Midlands
About this opportunity
Start your IT Support career with Leap IT! You will be responsible for: Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket) Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task…