Junior Customer Service Representative Apprentice

About this opportunity

About the Role Our client, a growing retail company based in Nelspruit , is seeking an enthusiastic Junior Customer Service Representative Apprentice. This hybrid role is an excellent opportunity to develop strong communication and problem-solving skills while assisting customers and supporting the service team. You will learn how to handle customer inquiries, resolve issues, and provide information about products and services. We are looking for individuals with a friendly disposition, a passion for helping others, and a desire to learn the ins and outs of customer relations. You will be mentored by experienced customer service professionals, gaining practical experience in a supportive environment. This position involves a mix of remote work, allowing for flexible call handling, and essential in-office days for team collaboration and training in our Nelspruit location. If you are a patient, empathetic, and driven individual looking to build a career in customer-facing roles, this apprenticeship is an ideal starting point. Key Responsibilities • Respond to customer inquiries via phone, email, and chat in a professional manner. • Provide information about products, services, and company policies. • Assist customers with placing orders, processing returns, and resolving issues. • Document customer interactions and resolutions accurately in the CRM system. • Escalate complex customer issues to senior representatives or relevant departments. • Follow communication scripts and gu