Modern Apprentice - Customer Care Officer - ABC13678

About this opportunity

Job Purpose Before applying for this job, it is important that you read the guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for. Location: Marischal College, Duration: Fixed Term, Full Time Roles that require PVG Membership Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 10 and above (currently £30,030 per annum / £16.50 per hour) The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment. Paste Job Purpose/about The Role As a Modern Apprentice (Customer Care Officer), you will gain valuable workplace experience while working towards a recognised qualification as part of Aberdeen City Council's Modern Apprenticeship Programme. Working across our Customer Contact Centre and Service Centre environments, you will support citizens to access council services through face-to-face, telephone and digital channels, developing your customer service, communication and digital skills while gaining experience across a range of frontline service areas. Supported by experienced colleagues and Team Leaders, you will receive structured