Technical Support Intern

About this opportunity

Department Support & Customer Operations Location Johannesburg, South Africa Employment Type Internship / Graduate Internship (On-Site) Reports To Technical Support Lead / CTIO About Globaltrack Globaltrack develops connected vehicle, fleet-management, tracking and IoT solutions that combine our own electronic devices, mobile connectivity and software platforms. Our support team helps clients and internal teams keep these products and their day-to-day technology working reliably. Internship Overview We are looking for a practical, service-minded and technically curious Technical Support Intern to join our support team. This is a hands-on opportunity for someone with a diploma-level IT background and some real exposure to computers, troubleshooting or technical support. You will assist with technical requests involving Globaltrack software, GPS/IoT tracking devices, laptops and workplace IT. You will also support simple automations and responsible AI use that improve the team's response time and efficiency. With guidance, you will investigate issues, verify fixes, communicate progress and escalate cases requiring specialist attention. Key ResponsibilitiesGlobaltrack Products & Software • Provide first-line assistance for technical issues affecting Globaltrack applications, user accounts, dashboards, reports and product functionality. • Investigate tracking-data delays, device connectivity, GPS and configuration issues; gather evidence, reproduce problems and ide